Thank you for your interest
in an In the Loft Designs creation! If you would like more information,
have questions, or would like to place a custom order, please contact
us by email or phone. We will do our best to respond within 24 hours.
216.496.4661 (eastern time)
We accept MasterCard, Visa, American Express
and Discover through PayPal. PayPal is an easy, secure method of
making your payment, and you do not need to have an account with
them. If you prefer not to use PayPal, please contact us to arrange
an alternative payment method.
By law, we are required to charge 7.75% sales tax on all orders
shipped within Ohio.
All orders within the United States will be shipped via USPS First
Class mail. Those totaling $150 or more will receive free shipping;
shipping for orders under $150 is $5. If alternate or expedited
shipping is preferred, please contact us prior to placing your order
and shipping costs will be quoted accordingly. Shipping to destinations
outside the United States will be quoted on a case by case basis.
Most orders will ship within three business days. Please allow up
to two weeks on custom orders.
We will accept returns or exchanges within 14 days of receipt. Merchandise
must be unworn and in resaleable condition with all tags attached.
Custom orders or items that have been adjusted are final sale and
cannot be returned. Shipping and handling charges are non-refundable.
Return shipping and handling fees are the responsibility of the
customer. Please call or email for return authorization prior to
sending item back.
Repairs & Size Adjustments
We guarantee all items to be free of defects upon delivery and sized
according to specifications, if applicable. Should your jewelry
break, and upon inspection is determined to be the result of workmanship,
we will repair the item at no additional cost. Additional charges
may be applied due to resizing or other requested adjustments. Shipping
and handling fees are the responsibility of the customer. Please
call or email prior to sending item back to us.
We offer wholesale pricing to qualified wholesale buyers or retail
stores interested in carrying our designs. Please contact us for
All information you provide will be kept strictly confidential and
used solely for the purpose of order processing and correspondence.
We will not share or sell customer information under any circumstances.